Privacy Policy

At Yarrabrook Developments Pty Ltd ("we", "us", or "our"), we are committed to protecting the privacy and confidentiality of the personal information of our clients, partners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Victoria's local construction regulations. By engaging with our services, contacting us, or using our website, you consent to the practices described in this policy.

1. Information We Collect

To provide custom home building, extension, renovation, and structural landscaping services, we collect personal and property-specific information, including:

• Contact Information: Name, address, phone number, email address, and preferred communication methods.
• Financial Details: Credit history, bank accounts, lender details, and capacity to meet contract progress payment milestones.
• Property Data: Land titles, zoning plans, boundary surveys, soil test reports, engineering designs, and existing house structures.
• Technical Data: IP address, browser type, pages viewed on our website, and interaction metrics using cookies and analytics tools.

2. How We Collect Your Information

We collect personal information through lawful and fair means, primarily directly from you:

• Direct Interactions: When you submit inquiries through our online contact forms, request estimates, or consult with our project supervisors.
• Contract Onboarding: Information gathered during the drafting of major domestic building contracts, including lender finance approvals.
• Technical Surveys: Third-party reports we procure on your behalf, such as soil tests, land surveys, and architectural designs.
• Public Records: Information gathered from property planning portals, municipal councils, or land registries.

3. How We Use Your Information

We utilize the information collected for specific, work-related purposes including:

• Contractual Obligations: Executing domestic building agreements and managing progress claims.
• Project Planning & Engineering: Analyzing soil profile reports and structural engineering designs tailored to your block.
• Permits & Approvals: Applying for planning permits, municipal consents, building permits, and occupancy certificates.
• Client Support: Sending project delay updates, extensions of time notifications, and answering queries.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. To carry out construction projects, we may disclose necessary data to:

• Subcontractors and Trades: Licensed plumbers, electricians, carpenters, and concreters working on your site.
• Certifying Authorities: Private building surveyors, municipal councils, and the Victorian Building Authority (VBA).
• Financial Institutions: Your nominated Lender to facilitate home loan progress draws.
• Professional Advisors: Engineers, architects, soil technicians, legal counsel, and insurers (such as VMIA for Domestic Building Insurance).

5. Data Security & Storage

We take all reasonable administrative, physical, and technological precautions to protect your personal information from theft, misuse, unauthorized access, alteration, or disclosure.

Information is stored securely on encrypted local servers and authenticated cloud storage systems. We restrict internal data access to authorized personnel who require the details to execute construction works. We retain financial and personal details only as long as necessary for tax, legal, and warranty liabilities (up to 10 years to match VBA structural warranty limits).

6. Access & Correction Rights

Under the APPs, you have the right to request access to the personal information we hold about you, and request correction if you believe the details are inaccurate, incomplete, or out of date.

If you wish to make a request, please contact our Privacy Officer in writing at build@yarrabrook.com.au. We will process your request within 30 days, subject to identity verification.

7. Cookies and Site Traffic

Our website uses cookies (small text files stored on your browser) to optimize site load times, track anonymous user traffic patterns via analytical software, and integrate functional elements like Google Maps. You can disable cookies in your browser settings, though this may limit your access to some features of our site.